Streamline-Servers
Identified - Our Network Provider, Global Secure Layer, will be conducting infrastructure upgrades in Singapore.
The compute network will undergo significant configuration changes and upgrades to both hardware and software, resulting in two separate 15-minute outages during this week between 2 AM and 5 AM local time.

More Information is provided on our Network Partners status page:
https://www.gslstatus.com/incidents/8nps7b1c8dzm

We apologize for the inconvenience.

Jul 21, 2024 - 03:31 UTC
Update - Due to further issues we are halting the server upgrades and will reschedule in the coming days.
This will give us time to work out these issues.

Jul 09, 2024 - 15:20 UTC
Update - Unfortunately due to an unforeseen issue, we are having to split this maintenance into two stages.
Stage 1 has been completed and there was minimal downtime.
Stage 2 will happen 24 hours later from the scheduled start time (12AM AEST Wed)

Please note, Stage 2 is where we expect to have an 8 hour downtime window.
Updates will be provided here.

Jul 08, 2024 - 15:31 UTC
Investigating - Date: Tuesday

Time: 12:00 AM AEST Time

Estimated Downtime: 8 Hours

Details:

We will be performing a scheduled hardware upgrade on our Australia Web Hosting box. This upgrade is essential as it involves replacing all the hardware components to ensure improved performance and reliability of our services.

Impact:

During this period, the Australia Web Hosting service will be unavailable. This includes all Websites, Emails and MySQL Databases for our Australia customers. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance our infrastructure.

We expect the downtime to last approximately 8 hours, starting at 12:00 AM AEST Time on Tuesday. We will do our best to complete the upgrade as swiftly as possible and will provide updates on the progress.

Thank you for your cooperation.

Jul 03, 2024 - 11:45 UTC
Websites Operational
Main Website Operational
Billing Panel Operational
Game Panel Operational
Dedicated Server Panel Operational
Game & Voice Servers Operational
Australia - Sydney Operational
Australia - Melbourne Operational
Australia - Brisbane Operational
Australia - Perth Operational
Australia - Adelaide Operational
New Zealand - Auckland Operational
North America - Los Angeles Operational
North America - Chicago Operational
North America - New York Operational
North America - Texas Operational
North America - Miami Operational
North America - Seattle Operational
North America - Atlanta Operational
North America - Canada Operational
South America - Brazil Operational
Europe - Germany Operational
Europe - France Operational
Europe - Netherlands Operational
Europe - London Operational
Asia - Singapore Operational
Asia - Tokyo Operational
Asia - Hong Kong Operational
Dedicated Servers Operational
Australia - Sydney Operational
Australia - Melbourne Operational
Australia - Brisbane Operational
Australia - Perth Operational
Australia - Adelaide Operational
New Zealand - Auckland Operational
Asia - Singapore Operational
Asia - Hong Kong Operational
Asia - Tokyo Operational
North America - Los Angeles Operational
North America - New York Operational
Europe - Germany Operational
Europe - Netherlands Operational
Web Hosting Operational
Australia - Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Unresolved incident: Singapore Infrastructure Upgrades.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.